Designing Human-Centered Automation
Insert human review where outcomes carry risk or customer trust is on the line. Provide context, not just alerts, so reviewers decide quickly. Build escalation paths for edge cases. Share a step where review is essential, and we will propose an efficient approval pattern.
Designing Human-Centered Automation
Name your automations, log their actions, and notify stakeholders in plain language. When people understand what a bot does and why, they embrace it. Publish change notes before go live. Ask your team for a friendly bot name and a simple status page everyone can understand.